2026-05-21

8. Deputy Matt Carthy asked the Minister for Foreign Affairs and Trade if she intends to open a passport office in the North of Ireland. [37792/26]

It is a busy time of the year for the Passport Office. We had a very good briefing from its officials yesterday. It was very useful. I thank the team for that. They offer an excellent service. There was a lot in the presentation about their ambition for the future with some positive aspects. Given the increased workload they face and the significant percentage of passport applications that come from the Six Counties, it makes sense to have a passport office in Belfast. That is something we have been continually looking for. The logic for it is very clear.

I thank those who attended the briefing yesterday. It was a good discussion and an opportunity to make sure that every Deputy is able to support their constituents, in particular where people need passports quickly for various reasons. I thank all of the team in the Passport Office. Every year the demand increases and there is huge pressure on the staff, so I thank them for the work that they do. Demand for passports from citizens in Northern Ireland has continued to increase and remain steady. To date in 2026, 12% of all passports that have been issued have been to residents of Northern Ireland. The passport online service offers citizens the ability to apply for passports online 24 hours a day, seven days a week. That applies to absolutely everybody, and it is available to 100% of applicants globally, not just on the island. Currently, 96% of all applicants use the passport online service. It is worth noting that just 1% of all passports issue through the public counters. This is a really good statistic because over the years we have been advocating that people apply online. A lot of money and investment has gone into the online system. It is actually quicker and easier to turn around and it is a much more efficient system for everybody no matter where they are applying from. Last year, 91% of citizens resident in Northern Ireland applied through passport online. I did not have the figure the other evening in committee but since then I have been informed that it has increased to 97% this year. In the first four months of this year, 97% of passport applications from citizens in Northern Ireland were through the online portal. In December, a new passport assist service launched to support citizens who do not wish to use passport online because we do have a cohort who still perhaps might find it difficult. They might not have somebody to support them or they might not have access to an online system. This is to assist them in making that paper passport application. Citizens can call the dedicated passport assist number as well to receive personalised paper forms along with a bespoke list of documents required that they post back to the passport service through their local post office. This is an all-island service that enhances the paper application route by offering direct assistance to citizens. There are no plans to open an office in the North. We closed the office that we had in London for the reason that I have outlined: we are moving to a situation where the vast majority of people who apply do so online. Of course we still need to make sure that we offer a counter service for people and that is why the offices in Dublin and Cork will remain open. There are no plans to go beyond that at the moment.

That gives the logic itself, if the Minister is making the case for having physical offices at all, then the same case could be made in terms of the North whether Belfast or somewhere else. Since the Good Friday Agreement, one of the primary and practical ways in which people who identify as Irish in the North vindicate that right and identity is to apply for an Irish passport. It is the case that increasing numbers of people apply for an Irish passport. It makes sense for people to be able to access this. It is welcome that a huge percentage of applications are online. It is efficient and it is an excellent service. I pay tribute to the staff in the office. We hear excellent reports about people applying and their passport nearly appearing the next day but it would make sense to have an office in the North. It does not necessarily have to be the case that they are only dealing with the counter stuff. If we have an office and the staff are in a position to deal with the counter stuff, that does not mean they could not do some of the back office stuff as well. We talk about the increase in foreign birth registration cases. Perhaps a team in Belfast could take some of that workload. Could some of that work be redistributed to a different office? There are various other aspects of renewing and advancing the service. I ask the Minister to give it further consideration.

I appreciate the points the Deputy made but we have to balance things as well. We have a really efficient office at the moment where we know that so far this year 97% of citizens in the North are applying through the online system. When we look at the overall figures, if 1% is using the counter service, it amounts to 496 - just under 500 citizens - that are using the urgent appointment service and the in-person service. The argument that the Deputy makes is not around distance because if a person is in Galway and they have to travel to Dublin or Cork, they probably have a longer distance to travel than if they were in the North. However, we also have to look at what we are investing in terms of the overall costs. We have had many discussions on this floor around making sure that anything we invest in is sufficient. For example, if we put up an office, the operational costs for 100 staff or so is estimated to cost approximately €6.8 million per annum. That is potentially for the 469 customers who would be applying and availing of this appointment service in person, so we have to balance all of this out. We have an Oireachtas line, as I told the Deputy's colleague when I engaged with them this week. We have a line where Deputies and colleagues can deal directly with the service if there are queries that our constituents raise. I am happy to look at whether it or something similar could be made available to colleagues in the North and to see if we can have that direct line. However, this is about making sure that our focus is on prioritising how we can do things more quickly and efficiently, and that there are efficiencies in terms of cost overall, but most importantly that everybody has access to the same type of service on an all-island basis. That is what I am determined and committed to do.

I welcome that last suggestion. It would be very welcome because it can be a challenge for MLAs and MPs in dealing with this. Sometimes they seek assistance through us and sometimes they try to come at it through general inquiries. It makes sense. These are elected representatives who are working on behalf of Irish citizens who have an entitlement to a passport, so it makes sense for them to be able to access that direct line, particularly for challenging cases. Just as in the Twenty-six Counties in the South, most people in the North will be able to apply online and so on and get it without any difficulties, but there will always be emergency and complicated cases. I welcome the statement the Minister made and perhaps we can explore it further by correspondence because it would be very beneficial.

I am happy to follow up on that. I want to use my time to encourage people, particularly given the time of the year, to check their passports, look at the date and make sure that it is submitted in time. If they are travelling somewhere where they need more than six months, even if it is out by a day, it obviously causes difficulties, so the earlier they can check and apply for a passport, the better. While it has become a really efficient service, if someone is applying for a child for the first time, there are often difficulties and challenges with photos and making sure they can be followed up with An Garda Síochána or the person who signed it. I encourage anyone who is listening and colleagues to let their constituents and those in their counties know that it is really important to apply on time, but we are obviously here to assist and support where that is not possible as well.